Monitoring
Knowing your computers are working properly, performing optimally and are absolutely secure is key to keeping your employees on task and your business running smoothly. We monitor activity constantly, so we’ll probably be aware of a problem before you are - and manage it so you don’t have to.

Support
Help from a real person is always just a phone call away. Within 60 seconds an IBS technician can take control of your desktop and resolve the issue more than 90% of the time by using our secure, proprietary IMS Remote Control software, saving you time and money. Of course, should an on-site call be necessary, we’ll be there... in a hurry. Our emergency team is available 24/7

Security
The stability and security of your computers are our greatest concerns. We test all patches in-house before sending them to your computers, where we test them again before rolling them out to your network. Rather than allowing an automated system install a patch intended to prevent a potential problem - but actually causing another - we test everything for you. It’s only after we feel confident it’s safe that we apply it for you.

Maintenance
Don’t wait until problems occur. Taking a proactive approach, our engineers perform regular maintenance. We’ll monitor and inventory all your PCs’ assets so you know exactly what RAM, hard drive space and programs they contain. We’ll even track your warranties and service agreements to reduce or eliminate the need to search for paperwork should an in-warranty repair be necessary. To keep you informed on exactly how well your network is performing, we’ll provide a “State-of-the-Network” report card that provides evidence and objective reporting on our performance.